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Customer Reviews

Service Department - Polite. Good communication, feedback, explanations and films of problems. Mr Wilson, 02/12/2019
5
Service Department - Work completed when promised. Communications with me were satisfactory and the vehicle was handed over clean. Mr John Metcalfe, 02/12/2019
5
Service Department - The whole experience was very good, can't fault John Darkes at all. Mark Lambert, 27/11/19
4.5
Service Department - Service was fine but I am not happy about their attitude to a fault reported under guarantee but not fixed. The car continually showed battery low and the auto cut out would not work. Despite continual mention of this at the annual service they continually came back that the battery passed and so must be OK. Now out of guarantee and further mention of the above complaint they told me that the battery failed and they would charge me for a new battery. Although this was at cost I feel since the problem was reported under guarantee but never fixed whilst under guarantee that insufficient attention was given to the cause and I should not be charged for the new battery Michael Czajkowski, 12/11/2019
2
Service Department - Slightly cheaper than stone acre, but a nicer environment Robert Tarr, 21/11/2019
5
Service Department - I arranged for my car to undergo its annual service along with changing the cam and drive belt by phone a number of months prior to the day at which time the price was agreed at 446.15. I had spoken to my local garage who quoted a slightly higher price so I decided to stay with John Darkes being the main dealer whom I assessed would have any additional parts required during the procedure. Upon arrival on the morning of the service the service manager informed me that the costs of the parts had not been brought across on the computer and consequently a figure in excess of 800.00 would now be the fee, almost double the existing quote. I discussed it with him and we met in the middle. I really considered cancelling the whole thing but needed the work to be undertaken. Needless to say this left a very bad taste in my mouth and my mind lapsed into many a story of garages ripping off their customers. Let's just say I was not at all happy aIl. It is not a case of whether or not I would recommend John Darkes however I will give my full account of this incident based on which people can make their own decision. Paul Baldwin, 20/11/2019
2
Service Department - Price could have been cheaper Mr David Pye, 20/11/2019
5
Sales Department - Explained the deal very clearly and very helpful with any questions I had Mr David Shaw, 14/11/19
5
Service Department - Excellent customer care As promised the car was ready on time, a full report of the service was given and everything explained fully. Mr Stephen Cooper, 13/11/2019
5
Service Department - Always found the servicing good, however now there seems to me to be too much 'added fluff'. I don't need to see a walk round video of my own car, I know what it looks like. I'd rather the mechanics spend all their effort on the job in hand. They will tell me if there's a problem. C Ashmore, 12/11/2019
4
Service Department - good efficient service Hugh Gilfedder, 12/11/2019
5
Service Department - The service was fine, BUT since the Volvo software update was carried out I am having lots of issuses with the car AND NOBODY can tell me what systems have been updated. I am told they just get an update from Volvo, no number or anyway of finding out which update they have installed. I have contacted VOLVO UK and they are also not able to give me any information on the update, they say go the installer, but the tell me they get the update straight fron Volvo. It seem nobody has any idea what has been installed in my car. Not very satisfactory. I was very happy with the way the XC40 operated, BUT now it is a pain as I keep finding changes that are not operating the same way as before, and I have no way of noing what willbe the next system that has changed. I paid a lot of money for this car and I am not best pleased!!!!! Mick Holmes, 10/11/2019
4

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