Tony Scores 100%
We are very proud to report that Tony Heys, Aftersales Manager, recently achieved a 100% score when a Volvo mystery shopper called the dealership.
To make sure our dealership maintains Volvo and Ford’s high standards, we regularly receive mystery shop visits and calls to test the team. Each mystery shopper makes contact as a regular customer and completes the full service journey, testing all aspects, from time take to answer the phone, to the price being quoted for the work to be completed.
At 100% Tony’s score is the perfect result for both himself and John Darke Ltd. Paul Wooding, Sales Director, stated “Tony and his Aftersales Team work hard to deliver the highest level of customer service and this latest score demonstrates that his hard work is paying off. This is the second 100% score we have received in the last 6 months following Jamie Johnson, Service Advisor, receiving 100% in June. Well done Tony!”
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